Booking Conditions
Theses are the standard booking conditions of Barcroft Tours & Events which must be read and agreed by all customers.

Contract   

By contracting with BARCROFT TOURS AND EVENTS (referred to in these booking conditions as "we" or "us") you will be accepting these booking conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.

Insurance & Health

Insurance is compulsory on all tours. Details of the insurance which can be booked through our office can be found on the booking form. Nationals of the UK or any other EC country can obtain an E111. This will enable the holder to receive free medical treatment (subject to certain conditions) in the EEC. These are issued free of charge at post offices, and also contains much useful health advice for travellers.

Booking a Tour

1. YOU PAY A DEPOSIT: When booking a holiday you must sign the booking form and pay a deposit of £25 per person (other than infants under the age of 2). Deposit on all sport and concert tours is £50. this is your only commitment until 3 weeks prior to departure.

2. YOU PAY THE BALANCE: Within 2 weeks of booking, you will receive a receipt/confirmation of the booking stating that we have received your payment. if you have paid a deposit, you will be informed that the balance remains unpaid within 3 weeks of the departure date, we reserve the right to cancel your booking and make cancellation charge at the rates below.

3. IF YOU CHANGE YOUR HOLIDAY BOOKING If, after making your booking and receiving confirmation from us, you wish to change to another of our holidays or alter your booking date, we will do our utmost to make the changes provided notification is received in writing at our office at least 30 days prior to departure.  This must be accompanied by a payment of £10 per person (within a maximum charge of £30.00 per booking).

4.  IF YOU CANCEL YOUR HOLIDAY: If you or any member of your group wish to cancel your holiday, you must notify us in writing.  The date of cancellation is the date that your written confirmation is received in the booking department of Barcroft Tours & Events.  The person who signs the booking form must also sign the notification of cancellation charges will apply on the scale below:            (There will be no refunds on Day Trips)

Further information

1.  Payment can be accepted in cash, cheque or by most major Credit or Debit Cards in our Central Office, by post or telephone.

2    In certain circumstances we may have to cancel your holiday.  If this should happen we will return to you all the money you have paid to us.  We will not cancel your holiday during the three weeks prior to departure unless:                   

a) You have not paid your holiday in full

b) Your holiday is influenced by events beyond our control such as war or threat of war, riots, epidemics, bad weather, technical problems to transport, closure of ports, terrorist activities or government action or similar events beyond our control.

c)  In the unlikely event that the number of passengers booked on the tour insufficient due to cancellations or lack of bookings.

3.  On the rare occasion when the number of passengers on a tour is less than 20, and management deem it so, it may be necessary to use smaller vehicles which do not have all the facilities of the larger coaches.

4.  If, for reasons beyond our control, it becomes necessary to change your hotel, we will inform you as soon as possible.  However, if this does occur, we will ensure that the substitute hotel is of the same standard.

5.  Unless otherwise stated, the hotel accommodation provided for tours in this brochure are of a minimum 3* standard, i.e.. a twin, double, triple or single room with private facilities.

6.  Complaints: If you have a complaint during your holiday please inform your tour leader immediately, who will then do his/her best to rectify the problem.   If the problem cannot be put right on the spot you must record the details of your complaint in writing and send it to our central office within 21 days.  We cannot consider any claims if this procedure is not adhered to.

7.  We must point out that Barcroft Tours & Events reserve the unconditional right to refuse a booking or terminate a passengers holiday in the event of unreasonable conduct.

8.  You are responsible for ensuring that you are at the correct departure point at the correct time.   

9.  We will carry out the itinerary as printed unless for reasons beyond our control it becomes necessary to reschedule or alter part of the itinerary.  We reserve the right to do this if necessary.

10.  Concert Tours and Sporting Events:  In the unlikely event of the concert or event being cancelled within 7 days of the departure date the tour will still be run, but a refund will be made for the value of the entrance to the event in question.  Any cancellation outside of 7 days will result in a refund of the full amount of the tour.

11.  Travel Insurance is compulsory, and it is your responsibility to ensure that you are covered by such insurance on all tours.